Patients visiting GP surgeries in Wellington have responded to the NHS England GP Patient Survey, a huge ongoing poll involving more than a million people a year.
The survey covered seven key areas:
– how easy it is to get an appointment
– whether opening times are convenient
– whether people trust the GP
– whether the GP listens to them
– whether the GP treats them with care and concern
– whether receptionists are helpful, and
– how patients rate their overall experience.
Both Wellington Medical Centre and Luson Surgery have scored above the local and national average in many aspects of service experienced by patients.
73% of respondents visiting Luson and 61% at Wellington Medical Centre said they usually get to see or speak to their preferred GP. The national average is 50%.
At Luson 98% of respondents found receptionists helpful. At WMC the figure was 92% compared to the national average of 90%.
In response to the question asking respondents if their needs were recognised and understood at their last appointment 95% of patients at Luson and 92% at Wellington Medical Centre expressed satisfaction. The national average is 95%.
93% of respondents at Luson and 74% at Wellington Medical Centre described their experience as good. The national average is 84%.
The full details of the survey for the two local surgeries can be found online on the NHS England GP Patient Survey.